Commonwealth Hotels is more than bricks and mortar. Our priorities are on people: to provide superior guest service for our guests, maintain a professional environment for our associates and manage our business with fiscal responsibility for owners.
At every property and with every aspect of their stay, guests should expect to receive 100% satisfaction from each and every Commonwealth representative. Our associates strive to develop a special relationship with guests – making them feel welcome and at home. It is this added “personal touch” that will ultimately bring guests back to our hotels.
Another factor in our success is our associates. By taking care of our associates, they in turn take care of our guests. Commonwealth offers one of the most comprehensive benefit programs in the industry. Benefits like affordable medical insurance and retirement planning. Programs like our associate of the month and associate of the year, which awards trips for two anywhere in the continental United States. Social activities like our picnics and service awards luncheons. Most importantly Commonwealth is committed to open communication, orientation, training, bi-annual evaluations, associate opinion surveys and an open door policy.
We believe in matching each position with the most qualified and talented individual available and to maximize his or her full potential, with opportunities for growth based on ability and performance. Taking care of our associates means more than benefit programs, it means putting those associates in a positive and professional environment.
Commonwealth strongly believes and continually stresses that each and every associate has the power to guarantee guest satisfaction. We empower associates with the authority to make decisions that take care of the guest right away – no permission needed. At Commonwealth this trust and ability to make a difference creates a tremendous sense of pride and fulfillment for the associate. None of this would work without the high degree of teamwork and camaraderie fostered at all of our Commonwealth properties.